The Client Experience EditA one-week makeover for the way you work with clients — so every email, document, and detail says “professional,” not “chaos.”
Turn your client process into a white-glove experience, without adding more to your plate.
The Client Experience Edit is a one-week, done-for-you revamp of your entire client journey — from inquiry to testimonial. We’ll clean up your systems, organize your touchpoints, and make every client feel like they just walked into the Ritz-Carlton of creative studios (minus the stale lobby coffee)
Discover a client journey that’s more “magic carpet ride” than rollercoaster.
Your clients deserve an experience as beautiful as the work you deliver — and you deserve a process that doesn’t make you want to throw your laptop.
The Client Experience Edit turns your scattered client systems into a streamlined, automated, brand-aligned workflow that wows. We’ll reimagine your onboarding, offboarding, and everything in between, so every touchpoint feels intentional, professional, and dare we say… effortless.
This is perfect for you if...
You know your client experience could feel smoother but aren’t sure where to start. (I do!)
You’re tired of rewriting the same emails or losing track of client documents. (never again)
You want every part of your process — from inquiry to follow-up — to look and feel on-brand.
You love the idea of systems that make you look like you have a full, highly-efficient team, even when it’s just you and your iced coffee/Swig/seventh water refill of the day (go you!).
What’s Included:
Everything you need for a client experience that feels polished, personal, and perfectly organized.
Client Experience Audit
You’ll start by answering a few strategic questions to help me understand what’s working, what’s not, and where we can elevate things.
Custom Client Journey Map
I’ll outline your full process — from intake to offboarding — with clear steps, touchpoints, and opportunities for automation or templates.
Google Drive Folder System
A plug-and-play client folder structure you can duplicate for each new project — complete with all your new templates, guides, and assets.
Canned Responses Library
No more staring at a blinking cursor. You’ll receive beautifully branded, personality-packed email templates for every step of your process.
Testimonial System Setup
A simple walkthrough to help you easily collect glowing reviews and referrals on repeat.
12-Page Welcome Guide Design
A polished, branded PDF that introduces your process, sets expectations, and makes clients fall a little in love-at-first-sight with your service.
A seamless client experience isn’t just good manners — it’s good business.
How does it work?The Brand Edit is a calm, organized process that gets you from vision to final files in one focused week.
Timeline:
Less than one week from start to finish.*
*With Client Experience Audit completed prior to Project Start.
Less juggling, more joy. More systems, less stress.
The Process:
Step 1 — Audit & Analyze
You’ll complete your Client Experience Audit so I can see what’s happening behind the curtain.
Step 2 — Map & Makeover
I’ll create your new Client Journey Map, write your canned responses, and design your Welcome Guide — all tailored to your brand and workflow.
Step 3 — Organize & Deliver
You’ll receive your fully organized Google Drive system, plus your setup guides, templates, and brand-ready assets to start using right away.
Investment
$1,000
(Payment plans available upon request.)
You’ll walk away with a completely reimagined client experience — mapped, written, branded, and organized for you.
No calls. No overwhelm.
Just calm, confident systems that make you look like the pro you are.
Ready for a client process that feels like magic?
If you’re ready to stop piecing things together and start delivering a seamless, professional experience your clients can’t stop raving about — The Client Experience Edit is your moment.
Fill out a form to get in touch, no commitment required, or send an email to hoinsrachel@gmail.com.